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Frequently Asked Questions

You probably have a lot of questions, so here's a list that might help. But if you still have some more, don't hesitate to shoot us a message at support@razoo.com

About G2MD

Technical Questions

Donations/Matching Grants

Media/Promotions

What is Give to the Max Day: Greater Washington?

Give to the Max Day: Greater Washington is a day for Washingtonians to come together to raise as much money as possible for area nonprofits in 24 hours, starting at midnight (12:00 AM) on November 9 through midnight (12:00 AM) on November 10. By engaging thousands of residents to support their favorite charities in one day, Give to the Max Day is trying to break the national record for the best online giving metropolitan region event, showcasing the Greater Washington region's strong community.

Why should people care about Give to the Max Day: Greater Washington?

Give to the Max Day is an innovative event that provides a new way for local residents to give, and create a stronger nonprofit community for the DC area. Washingtonians' have a long tradition of giving and this event will help celebrate generosity.

How do people use the Give to the Max Day site?

The Give to the Max Day: Washington site is very easy to use.

Donors can simply visit the site (give2max.org), and use the search function to either browse for organizations of their interest or find a specific organization of their choice to make a donation. They can also manage their charitable giving by recording online and offline contributions and storing receipts. Offline donations and donations made on Razoo.com before or after November 9 are not eligible for Give to the Max Day awards.

All registered 501(c)(3) organizations are automatically in the database; religious organizations can request to be added by emailing Razoo at np@razoo.com or calling at (866) 437-1952.

Will the creation of Give to the Max Day lead to more giving?

We believe this will drive more giving for our nonprofits. Give to the Max Day: Greater Washington's search function helps nonprofits of all sizes reach thousands of new potential donors.

Fun and compelling campaigns challenge new givers and inspire current givers to donate even more. People like to see where their donations are going, how they will be used and what impact they can have. This site brings this all into one easy, convenient place.

Why was the launch of Give to the Max Day particularly important given the state of the economy today?

Give to the Max Day will provide funding for nonprofits during tough economic times, and help them engage with millennial and other digital savvy donors. Give to the Max Day will encourage civic pride, help local causes rally their constituents and find new donors, and heighten the area's stature nationally as a caring, community-oriented city.

What are some of the challenges that nonprofits are facing today?

Many nonprofits have limited bandwidth to really embrace all that online giving has to offer. Give to the Max Day (give2max.org) provides nonprofits with a venue for reaching, connecting with and engaging new supporters, that's also an easy way to collect and track online donations.

How are nonprofits raising money now? What are some of the development challenges that nonprofits face?

Direct mail is a traditional way to bring in new donors, and it costs $1.25 to bring in that first dollar from a new donor through direct mail. With an average cost of $.07 to bring in that first dollar from a new donor, online giving promises to be a much more cost-efficient tool, in addition to helping nonprofits get in front of new donors.

How can I find out more information about Give to the Max Day?

Sign up for our e-newsletter to receive updates about Give to the Max Day. Recordings of the Give to the Max Day webinars and its nonprofit training bootcamp will be available in the NP Toolkit and on the Give to the Max blog. This covers the tools, how to highlight matching grants, and strategize together to make this day another one for the history books!

Can more than one person claim Administrative Access to our organization's Give to the Max Day page?

It is possible for more than one person to claim administrative access so they may change and edit the organization's Give to the Max Day page. To do this each person must complete the same process as the original administrator and be verified by Razoo. Every person who has claimed administrative access will receive e-mails about updates to their page.

If I am unsatisfied with my donation can I get a refund?

No. Please note that all donations made through Give to the Max Day are final and non-refundable in accordance with the Terms of Use found on give2max.com.

If I secure a matching grant for Give to the Max Day, will it count toward our prize eligibility?

Only donations processed online through the Razoo platform on November 9 will be eligible for awards. So, unless the grantor fulfills the match by donating through Razoo on Give to the Max Day, the grant will not count toward donation totals and prize eligibility. Also note that if you secure a matching grant, you will be responsible to communicate with the grantor about the fulfillment of the grant. Matching grants are a great way to leverage the generosity of a larger donor to create urgency among other supporters to make their donations count for more.

How does a matching grant work on the Razoo platform?

It's easy to add a matching grant to your nonprofit, project or fundraising page on Razoo. It involves a few simple steps so we prepared this video to walk you through the process. As donations are made through that page, the amount remaining on the matching grant will decrease to reflect the amount remaining on the matching grant.

What if a donor gives to one of our Give to the Max pages that doesn't have a match, but intended to match their gift?

You can discuss this directly with the person or foundation that is providing the matching funds. The use of matching funds is an agreement between the organization and the person or foundation that is providing the matching grant. Please note that all donations made through Give to the Max Day are final and non-refundable in accordance with the Terms of Use found on Razoo.com.

How can I promote a matching grant on my organization, project or fundraiser page?

To promote your matching grant, you will need to sign on to your page and add the matching grant icon to your page. Communicate about your matching grant with your constituents through e-mail and by utilizing your social media networks. Continue to stay in contact with your donors between now and Give to the Max Day and a few times through the actual day, telling them how much of the grant has been met and how much more you need to receive your entire grant.

How does Give to the Max Day use donor information?

When signing up for a free Razoo account, each user of the site is given the opportunity to opt in to receive the news from Give to the Max Day and its partners. Razoo.com retains all donor information and does not share or sell that information with anyone. Community Foundation and United Way, both of which are organizing members, do not have access to donor information. After Give to the Max Day, all donors will receive a single email from the Give to the Max Day partners offering them a chance to opt into partner newsletters.

What is a unique donor?

A unique donor refers to a person who makes a donation to a nonprofit on Give to the Max Day: Greater Washington. One of the goals of Give to the Max Day is to attract new donors to nonprofits. Each person will be counted once in our “total donors” tally that will be updated every 30 minutes on a nonprofit's Give to the Max Day landing page. If one person makes donations to multiple organizations, they will be counted once per organization on the leader boards.

How much of the donation will go to our organization?

The Razoo platform takes a small fee for credit card transactions, customer service, and platform development. This low, flat rate of 2.9% will be subtracted from the nonprofit's monthly check. This rate is the lowest of any social media enabled online fundraising platform, beating out similar platforms at Causes, Crowdrise, Firstgiving and Fundly.

When will my organization receive the donations on Give to the Max Day?

All donations made to your organization during November will be paid by check on or around December 10, 2011. The Razoo Foundation, a 501(c)(3) organization, will disburse the funds. Please double check the address on your Give to the Max Day page to make sure it is correct to ensure that you receive the payment. Please contact support@razoo.com if you need to change your organization's name or address.

Where can I get logos for Give to the Max Day to use in my promotions?

Give to the Max Day logos can be downloaded for your publications, promotions, and other related public relations documents or electronic communication. Click on the NP Toolkit link.

How can I integrate social media into my Give to the Max Day planning and fundraising?

Give to the Max Day has several social networking tools built directly into the site for donors to tell their friends about their donation through Twitter, Facebook or email. Nonprofits can make the most of Give to the Max Day using these social networks as well. We've developed a social media training series as well as several online webinars in the NP Toolkit.

You're encouraged to post news and updates on your own Facebook page and Twitter. You can post about special events or promotions you are having that are unique to your organization, or letting people know about the golden ticket drawings and grand awards offered this year, the matching grants you have secured, or asking your donors to share their giving stories.

Please use the hashtag #give2max when posting on Twitter about Give to the Max Day: Greater Washington. You can follow @Give2Max on Twitter or join the Facebook Page to keep up to date with the event's news.

Non-profit designs by openbox9

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Funds will be released to all participating nonprofits on December 10

Video from Give2Max

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Washington Nationals Tickets

In addition to helping support local nonprofits, those who donate to the Dream Foundation or any organization taking part in “Give to the Max Day” will be given access to discounted Nationals tickets for the 2012 season.

Golden Ticket Winners

For 10 hours starting at 2 p.m. and ending at midnight, a Give to the Max Day: Golden Ticket Award for $1000 will be given to the nonprofit that garners the most individual donors each hour.